Want to join our Team?We are currently looking for a dedicated Clinical Team Support member to join our triage team. The Clinical Team Support (CTS) is responsible for providing administrative and logistical support to the Clinical Managers and their clinical teams, and to assist in the coordination of seamless delivery of patient care. In addition, the CTS provides front line phone support for all calls coming into Hospice of the Chesapeake. This position is considered clinically essential staff.

Office Location: Pasadena, MD

Coverage Area: Anne Arundel County

Status: Full-time Dayshift, Monday - Friday 7am - 3:30pm

Salary: $22.00/hour

Main Responsibilities:

• Consistently compiles and/or produces reports in an accurate, efficient, effective and timely manner.


• Assist Clinical Manager with compiling and/or producing reports in an accurate, efficient, effective and timely manner.


•   Maintains computerizedandhard copy files for the Clinical Manager as requested.


• Makes, receives and relays calls and messages in an efficient manner and assures appropriate follow-up to calls as required.


• Frequently checks voice mail and email and keeps department staff apprised of urgent requests and situations.


• Processes and distributes all mail and fax traffic.


• Explains hospice services to callers as needed.


• Completes all job functions as per department and organization policies and procedures.


•   Attends mandatory in-services and/or meetings or makes arrangements with the appropriate supervisor for satisfactory compliance.

About Hospice of the Chesapeake

At Hospice of the Chesapeake, we create meaningful experiences for those in the communities we serve who are experiencing serious advanced illness and loss. We believe truly meaningful experiences come from a partnership between highly skilled and compassionate professionals, our healthcare partners and the patient and family with a primary focus on living each day to the fullest extent possible. We develop care plans to minimize symptoms, articulate what matters most, and remember that each moment matters.

We are Your Hometown Hospice!Over the last 45 years, our team has cared for more than 50,000 hospice patients and nearly 100,000 family members.

To learn more about our other open positions please visit us at hospicechesapeake.orgor find us on social media.

Your Qualifications:

• High school diploma or equivalent required.


• Valid Driver's License is required.


• Minimum of two years of experience in a customer-service related position. Experience in a non-profit health care setting preferred.


• Basic computer skills, to include but not limited to Microsoft Office and Outlook. Knowledge of AllScripts a plus.


• Strong data entry skills with attention to details, deadlines and accuracy.


• Strong oral communication skills.


• Excellent customer service skills.


• Demonstrated knowledge of and concurrence with the hospice philosophy.

What We Offer:

• A rewarding and fulfilling career with a company that values your contributions


• Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC.


• Educational assistance to pursue professional development, additional certifications and degree programs


• Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.

In accordance with Hospice of the Chesapeakes commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza, as well as being screened for TB upon hire and annually thereafter. Documented and supported requests for religious and medical accommodations may be considered but may not be approved in all circumstances.

We are an Equal Opportunity Employer