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Tech Analyst Assoc Technology Svcs LMC

Company:
SCL Health
Location:
Broomfield, CO
Post Date:
December 01, 2022
Job Status:
Full-Time
Description:

 

 

You.

 

You bring your body, mind, heart and spirit to your work as an Information Technology Service Center Analyst.

 

Youre generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

 

Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

 

Us.

 

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve. 

 

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

 

We.

 

Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.

 

Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.

 

Were proud of what we know, which includes how much there is to learn.

 

Your day.

 

As an IT Service Center Analyst, you need to know how to:

 
     
  • Work assigned ticketing and chat queue. Respond to, diagnose, and support PC, server, applications and hardware through discussion with users. Leverage Knowledge Base to improve and support First Call Resolution.
  •  
  • Identify workarounds when needed and route more complex issues to the secondary and tertiary teams of support as required. Interact with network services, application support, and site support to restore service and/or identify and correct reported issues, as needed.
  •  
  • Document and prioritize service desk tickets, chat, and emails, calls accurately in the ticketing system and respond in a timely manner as guided by the department's Service Level Agreements.
  •  
  • Support resolution of urgent issues, including paging appropriate experts to help resolve critical issues, as needed.
  •  
 

Your experience.

 

We hire people, not resumes. But we also expect excellence, which is why we require:

 
     
  • High School Diploma or equivalent.
  •  
  • Minimum of one (1) year of customer service or call center experience.
  •  
 

Preferred:

 
     
  • Associates or Bachelors degree.
  •  
  • Current Help Desk Institute (HDI) certification and A+ certification.
  •  
  • Previous IT Help Desk or healthcare environment experience.
  •  
 

Your next move.

 

Now that you know more about being an IT Service Center Analyst on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.

 

 

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