Customer Care Specialist

SCL Health
Lafayette, CO
Post Date:
November 19, 2022
Job Status:






You bring your body, mind, heart and spirit to your work as a Customer Care Specialist.




You know how to move fast. You know how to stay organized. You know how to have fun.




Youre equally comfortable with customer service and technology.




Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.








System Float Pool is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our clinical float and travel program staff serves in a variety of specialties throughout our hospitals in Colorado and Montana.




Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.








Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.




Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.




Were proud of what we know, which includes how much there is to learn.




Your day.




As a Customer Care Specialist you need to know how to:



  • Utilize Best in the Nation customer service skills
  • Answer Emergency Line calls and page the emergency overhead, page appropriate staff related to the emergency, complete incident report and broadcast emergency banner as needed
  • Posting Facility on call schedules as needed
  • Conduct discharge surveys with recently discharged ED and OBS patients
  • Respond to all incoming calls to the CCC in a positive and effective manner
  • Accurately access SCL Healths databases to locate patients, doctors and associates and route to correct destination
  • Be able to clearly and correctly overhead page announcements as directed
  • Page overhead per SCL Health Policies & Procedures
  • Page staff and physicians on individual pagers as needed and per procedures
  • Monitor various alarms and respond accordingly per policy
  • Support Customer Care Specialist in dual emergency situations as needed
  • Prepare written reports as needed
  • Be able to send out emails timely and correctly
  • Record and log all long distance calls
  • Monitor weather radio for adverse conditions and report to the Administrator on call or the Hospital Supervisor as needed.  Page on-call Hospice nurse as needed
  • Act as backup for Hospice after hours and on weekends
  • Enter call lists into appropriate database for departments and publish



Your experience.




We hire people, not resumes. But we also expect excellence, which is why we require:



  • High School diploma or equivalent, required.
  • Minimum of one (1) year of experience working as a telephone operator, receptionist, or in a professional business environment, required.
  • Proficiency in office software applications and customized call center applications, required.
  • Experience working in a healthcare environment, preferred.



Your next move.




Now that you know more about being a Customer Care Specialist on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.




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