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IT Asset & Configuration Engineer

Company:
SCL Health
Location:
Broomfield, CO
Post Date:
September 23, 2022
Job Status:
Full-Time
Description:

This is a remote position.

 

You.

 

You bring your body, mind, heart and spirit to your work as a Remote IT Asset & Configuration Engineer.   

 

Youre generous with your thoughts, your partnerships and especially your voice, because your opinion matters.

 

Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

 

Us.

 

System Services is our Corporate Headquarters in Broomfield, Colorado and is located within the Oracle campus. SCL Health is a faith-based, nonprofit healthcare organization dedicated to improving the well-being of the people we serve.

 

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and Paid Time Off. We also offer financial wellness tools and retirement planning. 

 

We.

 

Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.

 

Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.

 

Were proud of what we know, which includes how much there is to learn.

 

Your day.

 

As a Remote IT Asset & Configuration Engineer, you need to know how to:

 

Directly responsible for ServiceNow discovery, as part of the IT Service Management team, playing a critical role in the modernization of how we ensure assets and/or configuration items are managed and the relationships between them. This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to maintain an accurate and reliable CMDB and guide in the application of the ServiceNow Common Services Data Model (CSDM).

 

You will be primarily responsible for the delivery and support of ServiceNow discovery data integration into the CMDB. You will lead our existing discovery integration by maintaining and enhancing, as well as configuration of new, patterns and data sources in the pursuit of completeness and accuracy of data. You will work collaboratively across business and technology services to drive discovery remediations and/or troubleshooting efforts. Strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.

 
     
  • Lead the delivery of ServiceNow discovery data integration into the CMDB
  •  
  • Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
  •  
  • Develop and implement new discovery patterns
  •  
  • Identify, integrate, and automate data sources fed into the CMDB
  •  
  • Work collaboratively across business and technology services to evolve and mature CMDB
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  • Drive discovery remediations and/or troubleshooting efforts either on request or proactively
  •  
  • Provide visibility to performance and issues related to discovery
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  • Communicate changes to discovery that will impact the SACM data or processes
  •  
  • Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
  •  
 

 Your experience.

 

We hire people, not resumes. But we also expect excellence, which is why we require:

 

Knowledge, Skills and Abilities:

 
     
  • Proven track record of maintaining and enhancing existing ServiceNow discovery
  •  
  • Experience with initial deployment(s) of ServiceNow discovery
  •  
  • Experience with discovery in a hybrid environment
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  • SME-level understanding of ServiceNow CMDB hierarchy
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  • Familiarity with Common Service Data Model (CSDM)
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  • Knowledge of the Agile methodology
  •  
  • Knowledge of scripting languages including PowerShell, PowerBI, Python, Bash etc.
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  • Strong communication skills and ability to meet with clients, present to senior management, and provide updates to regulators / supervisors
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  • Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture
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  • ITIL certified (Foundation v3 or v4)
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  • ServiceNow Discovery certification 
  •  
 

Required:

 
     
  • Associate's Degree in Computer Science or related field.
  •  
  • Eight (8) years of application development experience.
  •  
 

Preferred:

 
     
  • Service Mapping certification
  •  
  • AWS certification
  •  
  • Familiarity with Service Mapping
  •  
 

Your next move.

 

Now that you know more about being a Remote IT Asset & Configuration Engineer on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.

 

 #LI-Remote

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