Lead Patient Service Representative

SCL Health
Denver, CO
Post Date:
July 29, 2022
Job Status:

To show our commitment to you and to assist with your transition into our organization, we will also offer up to a $500.00 sign-on and $500.00 retention bonus when applicable.




You bring your body, mind, heart and spirit to your work as a Patient Service Representative Lead.


You know how to move fast. You know how to stay organized. You know how to have fun.


Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.






SCL Health Medical Group is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. With locations throughout Colorado, Montana and Wyoming, we offer a wide variety of primary and specialty care services. 


Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.






Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.


Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.


Were proud of what we know, which includes how much there is to learn.




Your day.


As a PSR Lead you need to know how to:

  • Act as a team lead to schedule daily work load and ensure timely and accurate scheduling and registration activities. Provide support for cash reconciliation functions (if applicable). Assist PSRs in problem solving more complicated issues.
  • Coordinate scheduling with that of the practitioners schedules to ensure proper coverage of patient appointments and out-of-office calls. Facilitate training of new hires and other training initiatives. Perform quality assurance reviews on PSR associates, document findings, and provide information to leadership. Assist in the preparation of periodic reports crucial to the leadership decision making process.
  • Coordinate with clinical staff to obtain charge information for all patients. Code procedures performed and diagnosis on charge. Act as a resource for Practice Managers and Physicians with denials and coding questions. Coordinate copies of medical documentation with physician charges to support billing to third-party payers. Resolve complex patient billing inquiries and problems.
  • Greet patients. Answer phones, take messages, return calls and provide needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
  • Schedule patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
  • Register patients. Confirm, enter, and/or update all required demographic data on patient and guarantor on registration system. Follow procedures when identifying patients.
  • Obtain copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization.
  • Inform self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculate advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.



Your experience.


We hire people, not resumes. But we also expect excellence, which is why we require:

  • High School Diploma or equivalent, required
  • Minimum of one (1) year of front office or revenue cycle experience in a health care organization, required
  • Demonstrated understanding of health insurance and medical costs, required
  • Proficient computer and communication skills, required



Your next move.


Now that you know more about being a PSR Lead on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.


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