Clinical Administrative Support Assistant

Norman E. Alessi MD PLC
Ann Arbor, MI 48104
Post Date:
June 21, 2022
Job Status:

Support Assistant  

Thank you for your interest in our opening for a Clinical Administrative Support Coordinator here at NalessiMD Mental Health Clinic. The salary range for this full-time position is $42,000 to $48,000. Benefits include healthcare coverage, paid time off, and active support of continuing education and personal development activities.

About us:
We are a growing mental health practice lead by Dr. Norman Alessi, professor emeritus and former Director of Child and Adolescent Psychiatry at the University of Michigan School of Medicine. He has been rated as one of America's top doctors for over 20 years and is a recognized innovator in his field. We are expanding our practice for additional clinicians and are introducing modern therapeutic modalities such as Ketamine and psychedelic-assisted therapy, executive function coaching, doula services, and group-based social skill development. We take a creative, high touch, outcome driven approach to achieve consistently superior outcomes.

What you will be doing:
You will be the front office point of contact for receiving and processing patient payments /invoices, claims, and other documents. You will routinely interact with individuals experiencing a range of neuropsychiatric conditions. Including children, adolescents, adults, as well as their family members. A respectful, organized, and detail-oriented demeanor is important for ensuring a high-quality customer experience and positive outcomes. You will also provide general administrative support for 1 - 3 full time mental health professionals. The measure of your success will be the amount of time the clinicians DO NOT spend on administrative and clerical matters, thus allowing for them to see additional patients, driving clinic revenues.  

Minimum Qualifications
1. 1 year in an administrative support role, professionally, organizationally, or otherwise
2. Bachelors degree OR Associate degrees with additional experience
3. Organized, detail oriented, with exceptional communication skills
4. Skilled with Microsoft and Google suite of products e.g. Excel, Word, Powerpoint, Gmail, etc
5. Exceptional typing and transcription capabilities
6. 2 positive references  

Specific Responsibilities
1. Patient documentation processing - logging paper/ digital files and accepting payment.
2. Basic administrative accounting data entry via Quickbooks.
3. Transcription of clinician notes, writing, proof reading, editing, and fact checking.
4. Clinician schedule management.
5. Reference collection from the University of Michigan Library, in person and online.
6. Service/vendor/tool research and selection.
7. Office errands and direct support of Dr. Alessi on logistical matters (may include use of a personal vehicle, all miles reimbursed).
8. General appreciation and understanding of healthcare information privacy standards.

Benefits: Healthcare Coverage, Paid Time Off (PTO), professional/personal dev support    Web Id: 0010357808
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