Call Center Specialist Heart & Vascular Clinic

SCL Health
Wheat Ridge, CO
Post Date:
June 18, 2022
Job Status:






You bring your body, mind, heart and spirit to your work as a Clinic Call Center Specialist.




You know how to move fast. You know how to stay organized. You know how to have fun.




Youre equally comfortable with high-volume call center operations, telephone triage, and obtaining patient information.




Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.








In this role, you will experience high call volumes so we are looking for a professional who thrives in a fast-paced environment!




SCL Health Medical Group is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. With locations throughout Colorado, Montana and Wyoming, we offer a wide variety of primary and specialty care services. 




Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.








Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.




Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.




Were proud of what we know, which includes how much there is to learn.




Your day.




As a Clinic Call Center Specialist you need to know how to:



  • Answer, direct, and prioritize telephone calls and messages to correct clinic or department.
  • Triage calls according to priority and urgency, transferring calls as necessary.
  • Document all conversations, demographics to Electronic Medical Record timely and accurately.
  • Obtain complete and accurate clinical, demographic and financial information during the scheduling process.
  • Follow guidelines for special requests/Stat/schedule modification procedures and coordinate communications with clinical areas to accommodate the customers requests.



Your experience.




We hire people, not resumes. But we also expect excellence, which is why we require:



  • High School diploma or equivalent, required
  • At least one (1) year experience in a medical field, preferred
  • At least one (1) year experience in a call center or high volume call position, preferred
  • Bilingual proficiency in English and Spanish, preferred



Your next move.




Now that you know more about being a Clinic Call Center Specialist on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.




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