Supply Chain Customer Care Tech II

SCL Health
Miles City, MT
Post Date:
October 15, 2021
Job Status:






You bring your body, mind, heart and spirit to your work as a Supply Chain Customer Care Technician II.




You know how to move fast. You know how to stay organized. You know how to have fun.




Youre equally comfortable with working with internal and external customers and have a positive attitude.




Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.








Holy Rosary Healthcare is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 25-bed acute care hospital, residential living community and clinic provide eastern Montana with comprehensive services in one beautiful location. We are fully dedicated to providing care aligned with community needs, and are proud to treat the poor, the vulnerable, our community and each other.




Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.








Together well align mission and careers, values and workplace. Well encourage joy and take pride in our integrity.




Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.




Were proud of what we know, which includes how much there is to learn.




Your day.




As a Supply Chain Customer Care Tech II you need to know how to:



  • Provide exceptional customer service through all daily interactions with both external and internal departmental contacts.
  • Receive all incoming requests for notices of material transport, medical/surgical supplies, and patient care equipment. Prioritize requests and dispatches personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards.
  • Provide timely follow-up information to requesting departments regarding canceled transports, supply outages, and other supply or transport related problems. Also provide this information to the Supervisor.
  • Issue and credit supply items on the Lawson system in a timely manner.
  • Coordinate and fill routine supply orders for ancillary departments.
  • Answer phones and receive requests via the fax machine, call downs, walk-ins, tube system, and/or computer. Resolve customer issues, relating to order discrepancies, distribution of inventory/equipment, accurately enters computer data, and initiate, compile and maintain necessary records and reports.
  • Serve as a Customer Care Technician I as needed.



Your experience.




We hire people, not resumes. But we also expect excellence, which is why we require:



  • High School Diploma or equivalent, required.
  • Associates degree and/or continuing education, preferred.
  • At least one (1) year of experience in a customer care related role, preferably in a healthcare supply chain environment including knowledge of patient related supplies, materials, equipment, and computer skills, preferred.
  • At least one (1) year of experience acting as a Customer Care Technician Level I or related position, preferred.
  • Demonstrated knowledge of MMIS, Lawson or other related inventory system, preferred.



Your next move.




Now that you know more about being a Supply Chain Customer Care Tech II on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.




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