Patient Access Administrative Assistant - Boulder Clinic - PRN

SCL Health
Butte, MT
Post Date:
November 10, 2019
Job Status:



You bring your body, mind, heart and spirit to your work as a Patient Access Administrative Assistant.


You know how to move fast. You know how to stay organized. You know how to have fun.


Youre great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.




St. James Healthcare is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 98-bed hospital is the only full-service acute care facility in Butte, and were the largest hospital serving a seven-county area. Our mission is to bring health and hope to the poor, the vulnerable, our communities and each other.


Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, weve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.




Together well align mission and careers, values and workplace. Well honor each others dignity and surpass the standards we set. Well encourage joy, demand safety and take pride in our integrity.


Well laugh at each others jokes (even the bad ones). Well hello and high five. Well celebrate milestones and acknowledge the value of spirituality in healing.


Were proud of what we know, which includes how much there is to learn.


Your day.


As a Patient Access Administrative Assistant, you need to know how to:


  • Greet the patient and answer the telephone, communicate general practice information to patients and family members and provide patients with appropriate paperwork.
  • Gather accurate information by interviewing patients, verifying insurance coverage and patient demographics at each visit, accurately recording / updating information using registration software, and obtaining patient signatures as appropriate.
  • Resolve registration errors within practice management software.
  • Prepare and submit daily reconciliation of cash drawer and receipts.
  • Make scheduled rounds on the clinic floor to check for lab orders and specimens.
  • Understand the use of ABNs for lab orders and collect payment as appropriate.
  • Notify phlebotomist upon completion of patient check-in.
  • Deliver results to providers directly or by phone.
  • Clarify lab orders and diagnosis with medical personnel.
  • Process CPT coding and diagnosis coding.
  • Maintain patient confidentiality as outlined by privacy and HIPAA guidelines.
  • Resolve Physicians office and patient issues.
  • Identify opportunities to improve patient relations and shorten the time it takes to handle registration processes.
  • Build and maintain collaborative relationships with both internal and external clients that lead to more effective communication and a higher level of productivity and accuracy.
  • Scan patients insurance card and identification at time of service.
  • Identify co-pay and deductibles, communicating patient financial responsibility at point of service and collection of such patient responsibility at point of service.
  • Coordinate self-pay patient flow to appropriate Patient Access of HCFS staff.
  • Screen for and process non-covered service and waiver of liability (ABN) through automated screening at time of service.
  • Review input and audit quality to assure accuracy in all aspects of the position, particularly patient type, financial class and insurance codes.
  • Escort patient to designated location according to preference and physical need (e.g. walking, wheelchair, stretcher).
  • Maintain Rural Health Designation including Annual Cost Report.
  • Handle mail and correspondence.
  • Maintain open communication with all the companies for Credentialing & Contracts.  Ensure all information is up to date.
  • Handle Accounts Payable and Accounts Receivable, Payroll and quarterly reports plus year end reports.
  • Keep QuickBooks up to date and balance all bank accounts.
  • Maintain Medical Records, keep records current. Do all scanning, copy records as per requested for patient transfer, send records to other medical facilities for continuity of care and request records for continuity of care.
  • Maintain office equipment and order office supplies.
  • Make sure all computer programs are running properly and add new users as needed.


Your experience.


We hire people, not resumes. But we also expect excellence, which is why we require:


  • High School Diploma or equivalent, required
  • Current BLS Friends and Family certification, required within six (6) months of hire
  • Minimum of three (3) years of secretarial or administrative assistant experience, required
  • Knowledge and use of medical terminology, required
  • Associates Degree, preferred


Your next move.


Now that you know more about being a Patient Access Administrative Assistant on our team we hope youll join us. At SCL Health youll reaffirm every day how much you love this work, and why you were called to it in the first place.



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