Jobs
Resources

DIRECTOR, CLINIC OPERATIONS - CALL CENTER OPERATIONS

Company:
Scripps Health
Location:
San Diego, CA
Post Date:
February 09, 2019
Description:

Change Lives, Starting with Yours

 

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nations Top 100 Places to work.

Youll be surrounded by people committed to making a difference in the lives of their patients and their teammates.  So if youre open to change, go ahead and unlock your potential.

 

As a nationally recognized health system, Scripps Health is committed to providing the highest quality care to our patients. Bring your valuable talents to lead our Scripps Medical Foundation (SMF) Support Services team which boasts a spirit of continuous improvement and a commitment make a difference in the lives of our patients.  Collaboration and innovation are drivers and the chance to make impactful positive change on the organization.

 


As Director, Clinic Operations - Call Center Operations, you will be responsible for overseeing the daily operations of centralized non-clinical support departments for Scripps Medical Foundation (SMF) medical offices including Referral/Authorizations, Pre-Registration/ New Patient Scheduling, Call Center and Specialized Scheduling.  As Director, Clinic Operations - Call Center Operations, you will work with the SMF leadership team to ensure support operations are meeting cost, quality and service objectives.  You will provide leadership and direction to managers, supervisors and leads to ensure smooth and efficient daily operations, quality outcomes and internal and external customer service. Collaborate with Sr. Leadership team on strategic goals and SMF Contact Center expansion activities.  This position is focused on centralized service delivery, analysis of metrics and development of daily management system will be a key priority for this role.  This is the ideal position for a respected leader with deep experience in senior management positions leading all aspects of call center operations.  This position will oversee 140 staff within 5 departments which span throughout San Diego county.

 


This full time Director position will be located in La Jolla with teams throughout San Diego County.  Travel will be required to the different locations to support the business needs.

 


Required Education/Experience/Specialized Skills:


  • Bachelors degree plus five years of direct management experience in call center operations.

  • Ability to effectively direct healthcare business and operational practices.

  • Ability to develop long-term plans for healthcare operations.

  • Strong computer skills, including knowledge of MS Word, Excel, Powerpoint, and other applicable systems.

Preferred Education/Experience/Specialized Skills/Certification:


  • Masters degree.

  • Specific skills/experience in practice unit's medical specialties preferred.

  • Epic working experience highly preferred.

  • Ambulatory medical office and central call center/phones experience.

Required Education/Experience/Specialized Skills:



  • Bachelors degree plus five years of direct management experience in call center operations.

  • Ability to effectively direct healthcare business and operational practices.

  • Ability to develop long-term plans for healthcare operations.

  • Strong computer skills, including knowledge of MS Word, Excel, Powerpoint, and other applicable systems.


Preferred Education/Experience/Specialized Skills/Certification:



  • Masters degree.

  • Specific skills/experience in practice unit's medical specialties preferred.

  • Epic working experience highly preferred.

  • Ambulatory medical office and central call center/phones experience.


 


Scripps Health is repeatedly named on the Fortune Magazines 100 Best Companies to work for, only San Diego-based Company and Beckers Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.


 


 


Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job: Leadership - Administrative
Primary Location : Central San Diego County-LA JOLLA-SCRIPPS MED FOUNDATION ADMINISTRATION
Organization : 10010 CAMPUS POINT DRIVE
Job Posting :
Benefit status :
APPLY TO JOB

APPLY TO JOB
The employer requests that you apply to this job via their website.

Please click "OK" below to be directed to their website or click "Cancel" to remain on Hospital Jobs Online