Scripps Health
San Diego, CA
Post Date:
June 14, 2018

At Scripps Health, you will experience the pride, support, respect that has been repeatedly recognized as one of the nations Top 100 Places to Work.

Youll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if youre open to change, go ahead and unlock your potential.

Great Opportunity to Join our Patient Financial Services Team. If you have Outstanding Customer Service skills and interested in working in our Labor & Delivery department, this position is for you. Our team is dedicated to serving the community with the highest quality of patient care experience.

Responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling/re-scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed. Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.

Responsible for accurately scheduling and re-scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors. May coordinate scheduling, meeting and travel planning needs, department communication as needed. May assist in gathering necessary reports, statistics, outcomes for the department as needed. Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns. When working on patient care unit, acts as a part of the patient care team by supporting the clinical care staff in the care of the patient.

Casual/Per-Diem 12 hour NIGHT shift position (7pm to 7am) VARIED days (Monday-Friday including weekends and holidays). May require coverage on day shift as needed


Required Qualifications:

         Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies

         Excellent communication and customer service skills

         Strong organizational and analytical skills; innovative with ability to identify and

solve  problems

         Able to adapt, prioritize and meet deadlines


Preferred Qualifications:

         2 years experience customer service or healthcare/medical office environment

         Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's

         Knowledge of Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers 


Scripps Health is repeatedly named on the Fortune Magazines 100 Best Companies to work for, only San Diego-based company and Beckers Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.


Job: Access / Business Services
Primary Location : Central San Diego County-LA JOLLA-SCRIPPS MEMORIAL HOSPITAL LA JOLLA
Organization : 9888 GENESEE AVE
Job Posting :
Benefit status :

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