Scripps Health
San Diego, CA
Post Date:
May 18, 2018
Scripps Health is recognized as the region's largest healthcare providers and as one of the nation's Top 100 Places to Work.  At Scripps Health, you will experience the pride, and support of being a member of an outstanding team where we share a culture of providing excellent care to our patients and each other.  If you are looking for a positive change, unlock your potential with us.


Just off the 56 freeway near I-5, a nice balance between coast and inland areas, the Carmel Valley location is not far from most destinations in the county. It is also one of the newer (and larger) clinics in the system. Scripps Clinic is San Diegos first choice for exceptional primary care and highly specialized care, offering a comprehensive range of medical and surgical services that are nationally recognized for quality, excellence and innovation.

  • Experts in primary care medicine, including pediatrics

  • More than 20 medical and surgical specialties, including allergy, cardiology, dermatology, obstetrics and gynecology, ophthalmology and optometry, orthopedics, podiatry and rheumatology

  • An on-site ambulatory surgery center

  • An on-site lab

  • On-site radiology services, including Saturday hours for mammography and MRI

  • Access to the Scripps Health network for additional specialty or hospital care

The Patient Service Rep is a model of exceptional customer service and first impressions for the department. Responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Responds to customer billing and payment inquires as needed. Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed. Escalating billing inquiries as needed. Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors. May be responsible for initiating and validating referrals/authorizations. Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

Required Education/Experience/Specialized Skills:

  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.

  • Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems.


Preferred Education/Experience/Specialized Skills/Certification:

  • 1 year experience customer service or healthcare/medical office environment preferred.

  • Able to adapt, prioritize and meet deadlines.

  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job: Access / Business Services
Primary Location : Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - CARMEL VALLEY
Organization : 3811 VALLEY CENTER DR 2ND FLR
Job Posting :
Benefit status :

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